Cancellation Policy

Cancellation Policy for EcoChicCrafts.com

At EcoChicCrafts.com, we understand that sometimes plans change, and you may need to cancel an order. Our Cancellation Policy is designed to make the process as smooth and hassle-free as possible. Please read the details below for information on how cancellations are handled.

1. Order Cancellation

  • How to Cancel: If you wish to cancel your order, please contact us immediately at [support@ecochiccrafts.com] with your order number. We will process your cancellation request as quickly as possible.
  • Timeframe: Cancellations can be made within 24 hours of placing your order. After 24 hours, your order may have already begun processing, and cancellation may not be possible.

2. Processing Time and Order Status

  • Before Shipment: If your order has not yet been processed or shipped, we can cancel it and issue a full refund. Please allow up to 5 business days for the refund to reflect in your original payment method.
  • After Shipment: If your order has already been shipped, we cannot cancel it. However, you may refer to our Refund and Return Policy for details on how to return your item once it has been delivered.

3. Custom or Personalized Orders

Due to the nature of our handmade, embroidered products, custom or personalized items cannot be canceled once production has begun. We advise you to double-check all details before confirming your order.

4. Refund Processing

  • Refund Method: For canceled orders, refunds will be issued to the original payment method used during the purchase. If you paid via PayPal, the refund will be processed to your PayPal account.
  • Processing Time: Refunds typically take 5-7 business days to process, depending on your payment provider.

5. Changes to Orders

If you need to make changes to your order (e.g., change of size, color, or shipping address), please contact us within 24 hours of placing the order. After this period, we cannot guarantee that changes can be made, as your order may have already entered the production or shipping phase.

By following this Cancellation Policy, you can cancel your order with ease or modify it within the allowed timeframe. We aim to provide you with excellent customer service while maintaining transparency.

If you have any further questions, feel free to contact us at [support@ecochiccrafts.com].